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Faq

Frequently Asked Questions

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  • We typically complete websites within 2-4 weeks from start to finish. The timeline depends on how quickly you provide content, images, and feedback during the design process. We'll keep you updated throughout the entire project.

  • No, we hand-code every website from scratch. This means faster loading times, better security, superior performance, and no bloated code. Our custom approach is what separates us from agencies that rely on templates and page builders.

  • Hand-coded websites load faster, rank higher on Google, have better security, and require no constant updates like WordPress. They're also easier to customize and have cleaner code without unnecessary plugins or bloat.

  • You always own your domain name - we don't take hostages! However, the website code and design remain ours during your subscription. If you cancel, you keep your domain but not the website files.

  • Simply email us your requested changes and they'll go into our support system. All edits are included in your monthly plan with no additional fees or hourly charges.

  • We have backup plans in place with trusted development partners who have access to all client accounts and can continue providing service. Your website and business won't be left hanging.

  • All websites include basic on-page SEO like fast loading times, proper meta tags, and site structure. For comprehensive SEO campaigns including content creation and link building, we can connect you with our trusted SEO partners.

  • Monthly subscriptions are paid automatically via credit card. Lump sum projects can be paid by bank transfer or credit card. We send secure invoice links via email and accept all major credit cards.

  • Our monthly package requires an 8-month minimum commitment. After that, it's month-to-month and you can cancel anytime. This ensures we have enough time to deliver results for your business.

  • You can cancel anytime after the 8-month minimum. If you cancel before then, you'll owe the difference between what you've paid and our lump sum price ($3000). You keep your domain but not the website files.

  • No, there's no buyout option for monthly subscriptions. The monthly model is designed for long-term partnerships where we continue providing value through ongoing support, updates, and maintenance.

  • Everything! Custom design, hand-coded development, hosting, security, unlimited edits, maintenance, and ongoing support. There are no hidden fees or additional charges for standard website changes.

  • You have a 7-day grace period for each payment. After that, a $25 late fee applies. We're understanding of situations and offer flexibility, but consistent non-payment could result in contract cancellation.

  • Yes, after the 8-month minimum, you continue paying monthly for ongoing service. This ensures your website stays updated, secure, and continues performing at its best for your business.

  • Additional pages beyond the standard 5 are $25 per month each. This is an ongoing monthly fee that includes maintenance and updates for those extra pages.

  • Once you start with a monthly subscription, you continue with that model. If you want to switch approaches, you'd need to start a new contract, but we generally recommend sticking with your initial choice.

  • Our lump sum package is $3000 total. This includes custom design, hand-coded development, basic SEO setup. It's a one-time payment. There are monthly fees, however if you do opt for hosting through us it is $25 per a month.

  • The lump sum package includes the website build and initial setup only. Ongoing hosting, maintenance, and updates are not included by default however that are available as add ons. Hosting and unlimted edits are an additional $25 a month each.

  • Additional pages beyond the standard 5 are charged as a one-time fee during the build process. The exact cost depends on the complexity and content of the additional pages needed.

  • Yes! With the lump sum package, you own the website code, and domain. You can host it anywhere and make changes as needed, though you'd need to hire a developer for updates.

  • If we can't design something you're completely happy with before development begins, we'll refund your payment. Once development starts and you approve the design, all payments are final.

  • The lump sum package saves money if you plan to keep your website for many years. However, the monthly package includes ongoing support and maintenance that would cost extra with the lump sum option.

  • Choose monthly if you want ongoing support and prefer smaller payments. Choose lump sum if you have the budget upfront, want to own everything, and don't expect frequent edits.

  • Absolutely! Both packages receive the same high-quality, hand-coded website with custom design. The only difference is the payment structure and ongoing support inclusion.

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